pkrvi Privacy Policy

pkrvi operates as an internationally licensed online gaming platform accessible at pkrvi.com. For the purposes of this Privacy Policy, pkrvi is the data controller responsible for the personal data of all registered players and visitors to the platform.

pkrvi's data protection contact for all privacy-related queries is the support team, reachable via the contact details in Section 15 of this policy. Any formal data subject requests, complaints, or queries relating to how pkrvi processes your personal information should be directed to the same contact point.

pkrvi collects personal data across several categories depending on how you interact with the platform. The table below sets out the main categories of data collected and representative examples of each:

pkrvi does not collect special categories of sensitive personal data — such as racial origin, political opinions, religious beliefs, biometric data, or health data — except where a document submitted for KYC incidentally reveals such information, in which case that information is not extracted, used, or stored separately from the document itself.

pkrvi collects your personal data through the following means:

• Direct submission — information you provide when registering an account, completing KYC, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated technical collection — data collected automatically when you browse or use the platform, including IP address, device identifiers, session data, and cookie-based analytics.
• Payment processors — transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard when you initiate a deposit or withdrawal.
• Identity verification providers — confirmation of identity and age from third-party KYC service providers used to fulfil pkrvi's regulatory verification obligations.
• Fraud detection and compliance services — data received from anti-fraud and anti-money-laundering screening services as part of pkrvi's compliance obligations under its international gaming licence.

pkrvi processes your personal data only where a valid legal basis exists. The table below identifies the primary purposes for which data is processed and the corresponding legal basis:

pkrvi does not sell or rent personal data to any third party. Data may be shared in the following circumstances only:

• Payment service providers — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard receive the minimum data necessary to process your deposit or withdrawal transactions. These providers are bound by their own privacy and security obligations.
• KYC and identity verification providers — your identity documents and personal details may be shared with third-party verification specialists engaged by pkrvi to fulfil its licence obligations. These providers process data solely on pkrvi's behalf and under written data processing agreements.
• Fraud prevention and AML screening services — pkrvi uses specialist third-party screening tools to detect and prevent fraudulent activity and money laundering. Relevant data points may be submitted to these services for screening purposes.
• Regulatory and licensing authorities — pkrvi is required to share certain player data with its licensing authority and other competent regulatory bodies upon request or as required by applicable law.
• Law enforcement — pkrvi will disclose personal data to law enforcement agencies, courts, or government bodies where legally required to do so or where disclosure is necessary to protect the safety and rights of pkrvi, its players, or third parties.
• Corporate transactions — in the event of a merger, acquisition, or sale of all or part of pkrvi's business, player data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

In all cases where data is shared with third-party service providers, pkrvi ensures that appropriate contractual safeguards are in place requiring those providers to process data only for the specified purpose and to maintain adequate security standards.

pkrvi retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:

• Account and identity data — retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in accordance with anti-money laundering regulatory requirements.
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction to comply with financial record-keeping obligations.
• KYC documents — retained for the period required under pkrvi's international gaming licence, typically five (5) years from account closure or last transaction, whichever is later.
• Support communications — retained for up to three (3) years from the date of the most recent interaction, unless a longer period is required in connection with an ongoing dispute or legal matter.
• Technical and analytics data — anonymised or aggregated data may be retained indefinitely for platform analytics and improvement purposes, as it no longer constitutes personal data once anonymised.

When data is no longer required and no legal retention obligation applies, pkrvi will securely delete or anonymise the data in accordance with its internal data disposal procedures.

pkrvi applies a layered approach to data security, combining technical and organisational controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Measures in place include:

• SSL/TLS encryption on all connections between your device and the pkrvi platform, ensuring data in transit is protected at all times.
• Encrypted storage of sensitive data fields, including passwords (hashed using industry-standard algorithms) and financial identifiers, at rest within pkrvi's database infrastructure.
• Access controls limiting access to personal data to authorised pkrvi personnel and contracted service providers on a strict need-to-know basis.
• Regular security assessments and penetration testing of the platform infrastructure by qualified third-party security specialists.
• Incident response procedures enabling pkrvi to detect, investigate, and respond to data security incidents promptly, with notification to affected players and relevant authorities where required by applicable law.

pkrvi uses cookies and similar technologies — including local storage objects and session tokens — to operate the platform, maintain your login session, remember your preferences, and gather analytics data that helps pkrvi improve the player experience.

The types of cookies used by pkrvi include:

• Essential cookies — required for the platform to function correctly. These include session authentication tokens and security cookies. These cannot be disabled without affecting your ability to use the platform.
• Preference cookies — used to remember your language setting, display preferences, and responsible gaming limit configurations between sessions.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate the platform, which games are most visited, and where technical issues arise. This data is used solely to improve platform performance.
• Security cookies — used to detect unusual activity, prevent cross-site request forgery (CSRF), and support pkrvi's fraud detection systems.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pkrvi platform. Clearing all cookies will log you out of any active session.

As a pkrvi player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact pkrvi using the details in Section 15. pkrvi will respond to all verified requests within thirty (30) calendar days.

The pkrvi platform is strictly for persons aged 21 years and older. pkrvi does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the pkrvi registration and KYC process. Where pkrvi becomes aware that personal data has been submitted by a person under 21, the account will be closed immediately, any balance returned subject to verification, and the personal data deleted in accordance with applicable data protection law.

If you believe a minor has registered an account on pkrvi, please notify the support team immediately using the contact details in Section 15. pkrvi treats all such reports with the highest priority.

pkrvi operates as an internationally licensed platform and certain service providers engaged by pkrvi — including KYC verification specialists, fraud screening services, and cloud infrastructure providers — may process personal data in jurisdictions outside Pakistan. Where such international transfers occur, pkrvi ensures that adequate data protection safeguards are in place, including contractual protections with the receiving service provider that meet or exceed applicable international data protection standards.

pkrvi does not transfer personal data to any jurisdiction that does not offer an adequate level of data protection without first putting in place appropriate safeguards. Players who wish to obtain information about the specific safeguards applicable to a particular international transfer may contact pkrvi using the details in Section 15.

The pkrvi platform integrates with third-party game content providers, payment processors, and analytics tools. These third parties operate under their own privacy policies and data practices. pkrvi is not responsible for the privacy practices of these third parties beyond the contractual protections it puts in place as described in Section 5.

pkrvi does not control the data practices of your JazzCash, EasyPaisa, or bank account provider. When you initiate a deposit or withdrawal, you are also subject to the privacy policy and terms of your payment provider. pkrvi encourages you to review the privacy policies of any third-party service providers you interact with in connection with your pkrvi account.

With your consent given at registration, pkrvi may send you promotional communications relating to bonuses, new games, cricket betting offers, PSL special promotions, and other platform news by email or SMS. You can withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link in any pkrvi marketing email.
• Updating your communication preferences from within your pkrvi account settings.
• Contacting pkrvi support with a request to opt out of all marketing communications.

Please note that even if you opt out of marketing communications, pkrvi will continue to send you essential service communications relating to your account — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts — as these are required for the performance of your account agreement with pkrvi and cannot be disabled.

pkrvi reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or platform features. Where changes are material, pkrvi will notify registered players by email to the address on their account before the revised policy takes effect.

The effective date displayed at the top of this page will be updated with each revision. Your continued use of the pkrvi platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should close your account before the revised policy takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to submit a complaint about how pkrvi has handled your personal data, please contact the pkrvi data protection contact through the following channels:

• Email: [email protected]
• Live Chat: Available on the pkrvi platform, 9:00 AM – 1:00 AM PKT, seven days a week.
• Account Dashboard: Log in via pkrvi Login to submit a support request directly from your account.

pkrvi will acknowledge all data rights requests within five (5) business days and will endeavour to provide a substantive response within thirty (30) calendar days. If a request requires additional time due to complexity or volume, pkrvi will notify you within the initial 30-day window and provide a revised response timeline.

If you are not satisfied with pkrvi's response to your privacy complaint, you may escalate the matter to the relevant data protection authority or the dispute resolution body designated by pkrvi's international gaming licence authority. Details of the relevant authority are available from pkrvi support upon request.